If you are unsatisfied with your purchase, you have 30 days from the date you purchased your order to request a refund. Shipping cost / Shipping protection / VAT / Import taxes are NOT refundable nor covered by the Keyandsound Warranty. The product must be in new /unused/resealable condition with all its original packaging and accessories intact. Your return will be rejected or subjected to a 25% restocking fee if it does not meet these requirements.

Keyandsound’s 30-day Satisfaction Guarantee Policy only applies to orders that are placed directly from our website at keyandsound.com.

To request a refund, please email us at [email protected]. to obtain an RMA (Return Merchandise Authorization) number. Returns will not be processed without an RMA number. After we receive and inspect the item, we will issue you a refund. Please note that shipping charges will not be refunded.

Company Information

Company: YEXIN INTERNATIONAL (HONG KONG) LIMITED
Address: OFFICE NO.6 ON 12 FLOOR, WEALTH COMMERCIAL CENTRE, NO.48 KWONG WA STREET, KL HK

To begin your return request, the following information is required:

1. Keyandsound Order number
2. Name and address on the order
3. Product model and serial numbers

Keyandsound has the right to inspect all returns. Restocking fees and chargeback may apply for items that are returned incomplete.
Shipping cost / Shipping protection / VAT / Import taxes are NOT refundable nor covered by the Keyandsound Warranty.